HELP & SAFETY
A little help, whenever you need it.
Find an answer, check your profile review or send a request. You stay in control of who you connect with.
Trouble signing in?
Request a password reset or ask for help if you cannot access your account.
Reset your passwordSomething feels wrong?
Block or report from a member’s profile. You can also send a private safety concern here.
Send a safety concernAsk for another look
Explain the decision you want reviewed. Sending an appeal does not change that decision.
Send an appealFind an answer
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Account
Where can I edit my profile?
Open Your space, then Edit Profile. You can update your introduction and basic details. Manage your pictures in Photos.
Why is my introduction pending?
New or edited introductions enter the review queue. Check Your profile review on this page or open Edit Profile. You can edit text that needs changes or submit an appeal. We do not promise a review time.
Can I take a break?
Open Your space, then Privacy. You can pause your profile or adjust its visibility. Account deactivation is available in Settings.
Which email address receives notifications?
A confirmed linked Google email takes priority over your confirmed email sign-in address. Check the actual destination in Account or Notifications. Linking Google does not change your email and password sign-in.
How can I check a support request?
Open Your support requests while signed in. Received means saved; Seen by support means acknowledged; Closed means the request was closed. These states do not imply an appeal was approved. Only requests sent while signed in on this site are listed.
Using the site
Is Xunai free?
Discovery, likes and messaging are free. There is no subscription or paid profile boost. Anti-abuse limits can apply to starting new conversations.
Why are there no people in my results?
People must fit both sides’ saved connection preferences, then your current Discover filters. Review your preferences or reset the filters. Optional new people emails can help you return when eligible people become available. We do not create profiles to fill an empty list.
Are the conversation guides dating members?
No. The public guides are labelled AI-assisted content with conversation ideas. They do not send likes, simulate matches or appear as dating members.
Do I need a mutual like to start a conversation?
No. Eligible members can send a text introduction for free. The recipient can accept, reply or decline. Until they accept or reply, you cannot send more messages or share photos. A mutual like does not skip this choice.
Why can’t I like or contact someone?
Confirm your email and check your profile review. Both members must meet the current connection preferences and account requirements. Hidden or paused profiles and blocks also prevent contact. The page explains the current reason when an action is unavailable.
Safety
How do I block or report someone?
Open the member’s profile and choose Block or Report. Use a report to flag spam, impersonation or inappropriate content. Do not include financial credentials in a report.
What should I keep private?
Keep passwords, financial details and your exact home address private. Never send money to someone you have just met online. Use the Help form if something feels wrong.
How can I meet more safely?
Choose a public place, arrange your own transport and tell someone you trust where you are going. You can decline or end a conversation at any time.
Can I appeal a moderation decision?
Choose Send an appeal and explain the decision and relevant context. Support must review it; submission and request status do not automatically approve content, restore an account or reverse a block.
Sign in to see requests linked to your account. Guest requests stay private and are not linked just because an email address matches. Log In